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FAQ

Frequently Asked Questions

Q: What is a premium membership?

Premium members have access to the private forum, screencasts and video-tutorials.

Q: Why don't you have any genealogy records

We want to focus on helping users.

Q: Why a forum private?

Comfort and privacy are important to us. This allows users to feel comfortable asking questions.
Private forum prevents trolls and tech jargon users don't understand.

Q: Do you interprete DNA results?

No, we help you learn how generate DNA reports or use DNA tools on DNA websites.

Q: How long does a session last?

30 minutes or 1 hour depending the session type you purchased.

Q: How does screen sharing work?

Purchase a session. Then connect with your mentor via a screensharing service like Zoom.

Q: What screensharing services do you use?

Zoom. Other services will be added in the future.

Q: Does my session have to be recorded?

Only you and your mentor can view your video.

Q: Do you have any family trees?

No.